GENERAL CONDITIONS OF SALE

GENERAL CONDITIONS OF SALE

In force from 06.18.2024

The website www.feifansrl.com (“Site”) and the “ Fei Fan ” brand are property of Fei Fan Srl, with registered administrative and operational headquarters in Sommariva Perno, Località Galli 5/A, registered with the Chamber of Commerce Cuneo Company Register, tax code and VAT number 04045740042, REA CN – 332302, with share capital of Euro 20,000 fully paid

Any information, support, request or complaint can be forwarded to our Customer Service, at the address Località Galli 5/A, or to the email address feifansrl.2023@gmail.com, to the telephone number +39 333 8113476 (Cost of the service: national pricing, according to the access operator).

This Site is dedicated to the promotion and online sale of the products (" Products ") described in article 2 of these General Conditions of Sale and marketed by Fei Fan Srl.

The contracts concluded through access to the Site ( Sales Contracts ) are subject to the provisions of these General Conditions of Sale, which may be modified at any time by Fei Fan Srl, effective from publication on the Site. The sending of the order by of the Customer is valid as acceptance of the General Conditions of Sale published on the Site at the time of sending the order confirmation and sent by Fei Fan Srl with the order confirmation.

 

1. SCOPE OF

1.1 These General Conditions of Sale are drawn up in Italian and are applicable only to Sales Contracts concluded by Customers who indicate a delivery address in Italian territory; for the purposes of identifying the delivery address in Italian territory, the Republic of San Marino, the Vatican City and the Swiss Confederation are considered excluded from Italian territory.

Purchases by Customers who indicate a delivery address outside of Italian territory as specified, as indicated in the articles, are not permitted. 3.1 letter e), art. 8.1. and 4.5.

1.2 The Customer is required to read these General Conditions of Sale, which Fei Fan Srl makes available to him in this section of the Site; the Customer is permitted to memorize and reproduce these General Conditions of Sale, as well as all other information that Fei Fan Srl provides on the Site, both before and during the purchase procedure.

1.3 The General Conditions of Sale applicable to the Sales Contract between the Customer and Fei Fan Srl are those in force on the date of transmission of the purchase order by the Customer, as published on the Site. For new contracts they can be modified at any time moment; any changes and/or new conditions will be in force from the moment of their publication on the Site. Before the conclusion of each Sales Contract, the Customer is therefore invited to regularly access the Site to check for any changes and/or updates to the General Conditions of Sale.

1.4 These General Conditions of Sale do not govern contracts relating to the sale of products and/or the provision of services by parties other than Fei Fan Srl who are present on the Site via links, banners or other hyperlinks. Before carrying out commercial transactions with these subjects, the Customer is advised to check the conditions of sale applied by the aforementioned third parties; In no case can Fei Fan Srl be held responsible for the supply and execution of services which are the subject of contracts concluded between Fei Fan Srl Customers and third parties.

1.5 Fei Fan Srl does not carry out any checks on websites belonging to third parties, which can be consulted via links contained within this Site. Fei Fan Srl cannot, therefore, be held responsible for what is contained in third-party websites, as well as for any errors, omissions and violations of the law contained therein.

1.6 The Site allows each Customer to browse and make purchases, with or without registering on the Site. Registration on the Site is free and takes place by completing the appropriate form contained in the "Log in" section by the Customer. Sign in"; Once registered, the Customer will be able to access their reserved area by entering their e-mail address and password.

Registration on the Site allows the Customer to carry out the following activities:

• consultation of the history of orders placed;
• speeding up the insertion of new orders by storing the identification data as well as the delivery address indicated by the Customer at the time of registration;
• modification of the data provided and the delivery address indicated by the Customer at the time of registration, by accessing their reserved area;
• management of the methods for returning the Products following the exercise of the right of withdrawal by the Customer;
• receipt of offers relating to the Products.

 

2. PRODUCT INFORMATION

2.1 With the Sales Contract, respectively, Fei Fan Srl sells and the Customer purchases remotely, via telematic tools, the Products indicated and offered for sale on the Site. The offer and remote sale of the Products on the Site are governed by the Decree Legislative 9 April 2003, n. 70 containing the regulation of electronic commerce (e-commerce) and articles. 45 et seq. of Legislative Decree 6 September 2005, n. 206 (“ Consumer Code ”) and following amendments.

2.2 The Products referred to in the previous point are illustrated on the Site and described in the relevant information sheets where present; the image accompanying a Product may not be perfectly representative of its characteristics, but may differ in colour, size and accessory elements.

 

3. INFORMATION DIRECT TO THE CONCLUSION OF THE CONTRACT

3.1 In accordance with art. 12 of Legislative Decree 9 April 2003, n. 70, containing provisions on electronic commerce, Fei Fan Srl informs the Customer that:

• the purchase of the Products on the Site can take place with or without registration on the Site.

The Customer is responsible for the correctness and truthfulness of the personal information provided during the registration procedure on the Site or purchase and undertakes to keep Fei Fan Srl harmless and indemnified from any damage, compensation obligation and/or sanction deriving from and/or in in any way connected to the violation by the Customer of the obligation of truthfulness and completeness of the information provided.

In the event of violation of the provisions indicated in the previous points of this article, Fei Fan Srl reserves the right to take all necessary actions in order to put an end to the irregularities; in such cases Fei Fan Srl will have the right to suspend access to the Site, to cancel the registration made on the Site or not to accept or cancel orders.

Fei Fan Srl reserves the right to refuse orders that come from:

1. by a Customer who has previously violated the conditions and/or terms of the Sales Contract;
2. by a Customer with whom it has an ongoing legal dispute;
3. by a Customer who has been involved in fraudulent conduct of any kind and, in particular, in fraud relating to credit card payments;
4. by a Customer who has provided false, incomplete or inaccurate identification data, including the incorrect indication of the data required for the purposes of electronic invoicing, as subsequently indicated in the art. 4.5;
5. by a Customer who has indicated an address located outside of Italian territory for the delivery of the Products as specified in the art. 1.1., as subsequently provided by art. 4.5. 8.1.

 

4. STIPULATING AND CONCLUSION OF THE SALES CONTRACT

4.1 The Sales Contract between Fei Fan Srl and the Customer is concluded via the Internet by accessing the Customer at the address www.feifansrl.com , following the procedure described and indicated below for the formalization of the purchase proposal by of the Customer directed to Fei Fan Srl concerning the Products referred to in points 2.1 and 2.2 of the previous article.

4.2 The procedure for the conclusion of the Sales Contract is available only in the Italian language and can always be corrected, modified and canceled until the order is sent.

The Customer must observe the following procedure for the conclusion of the Sales Contract:

• access the website www.feifansrl.com ;
• select the Products you intend to purchase, adding them to the " Cart ", and complete all subsequent pages according to the instructions specifically provided; subsequently, with the order confirmation, electronically transmit the page with all the personal data and the purchase order to Fei Fan Srl;
• indicate whether you wish to request an invoice and in this case, for the purposes of issuing the electronic invoice pursuant to Legislative Decree. 5.8.2015, n. 127, indicate - if the Customer acts as a consumer and does not have a VAT number - the tax code, date and municipality of birth; if the Customer is the holder of a VAT number, he must indicate the VAT number, his certified email address and/or the recipient code provided to him by the Revenue Agency for receiving the electronic invoice;
• the order page contains a summary of information on the main characteristics of each Product ordered and the relative price (including VAT), the type of payment chosen by the Customer for the purchase, the conditions and times for delivery of the Products ( better specified in the following points of these General Conditions) as well as the contributions required for delivery and transport, the reference to the general terms and conditions for the return of the purchased Products;
• before proceeding with sending the order, the Customer will be able to check the data entered and correct any errors that may have occurred when completing the order form; the Customer must read these General Conditions of Sale, the reproduction and storage of which is permitted, without prejudice to the fact that the Customer may, at any time, request a copy from Fei Fan Srl for personal use;
• an order will be considered sent when Fei Fan Srl receives the order proposal in electronic format, using the above procedure.

4.3 The order sent by the Customer will be binding for Fei Fan Srl only after acceptance by Fei Fan Srl by sending the Customer an order confirmation email. The order confirmation email contains the details of the Customer and the order, the price of the Product(s) object of the order (including VAT), the chosen means of payment, the transport costs, the delivery times of the goods, the applicable taxes and duties, the indication of the right of withdrawal and the shipping address to which the goods will be sent. The Customer undertakes to verify the correctness of the data contained therein and to promptly communicate any corrections to Fei Fan Srl at the addresses indicated above.

4.4 By sending the order, the Customer declares to have read all the information provided to him during the purchase procedure and to fully accept these General Conditions of Sale, committing himself to pay the price and other amounts indicated .

The Sales Contract is not considered concluded and, therefore, will not be binding on the parties, in the absence of what is indicated in the previous point.

4.5 Fei Fan Srl may refuse to accept the order if there are no sufficient guarantees of payment solvency, the orders are incomplete or incorrect, the Products are no longer available.

As a result of the provisions of the articles. 1.1, 8.1. and 3.1 lett. e), Fei Fan Srl will refuse the order if the Customer indicates a delivery location outside of Italian territory.

If the Customer does not have a VAT number, in the event that the tax code indicated by the Customer is not correct based on the date and municipality of birth communicated by the Customer, the order will be rejected. In this case the Customer can contact Customer Service at the addresses subsequently indicated in the art. 15.

In the above cases, the Customer will be informed via e-mail that the Sales Contract has not been finalized for the reasons that will be specifically indicated.

4.6 The Sales Contract stipulated between Fei Fan Srl and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Fei Fan Srl

4.7 Orders to be accepted by Fei Fan Srl must concern purchases with a total value equal to or greater than Euro 30.00, net of any discounts due to the Customer.

4.8 Pursuant to art. 12 of Legislative Decree 70 of 2003, Fei Fan Srl informs the Customer that each order sent is stored in digital or paper form at its headquarters, according to confidentiality and security criteria. The Customer can request a copy from Fei Fan Srl at any time

 

5. PRODUCT AVAILABILITY

5.1 The availability of the Products refers to the moment in which the Customer consults the product data sheets and must be considered purely indicative since, due to simultaneous purchases on the Site, the Products initially indicated as available may prove unavailable at the time of confirmation of the 'order.

5.2 Fei Fan Srl cannot be held responsible for the temporary or definitive unavailability of one or more Products at the time of delivery, it being understood that Fei Fan Srl will refund the Customer the price of the products actually not delivered.

5.3 If, for reasons that cannot be foreseen and do not depend on Fei Fan Srl, the Product indicated as available is not immediately available after the order has been placed, Fei Fan Srl will notify the Customer as soon as possible via e-mail. The Sales Contract must, therefore, be considered automatically terminated and the Customer will have the right to obtain the relevant refund, according to the methods that will be communicated to the Customer by Fei Fan Srl. This refund will take place without undue delay and, in any case, within the deadline of 14 working days, without prejudice to the right to compensation for damage, pursuant to and for the purposes of the provisions of the art. 61, 4th and 5th paragraphs of the Consumer Code.

5.4 In the case of orders concerning a plurality of Products ("Multiple Order"), if the unavailability concerns only some of the Products covered by the Multiple Order, Fei Fan Srl will notify the Customer as soon as possible via e-mail. The Sales Contract must be considered partially terminated limited to the Product and/or Products that have become unavailable, without prejudice to the right to compensation for damages, pursuant to and for the purposes of the provisions of the art. 61, 4th and 5th paragraphs of the Consumer Code. In this case the Customer will be entitled to obtain a refund limited to the unavailable Product(s).

 

6. PRICES

6.1 All prices published on the Site are expressed in Euros and are inclusive of VAT where due.

6.2 Fei Fan Srl reserves the right to change the price of the Products at any time and even, possibly, several times during the same day, without prejudice to the fact that the price charged to the Customer will be that indicated on the Site at the time the purchase is made. The order is indicated in the order confirmation email and that any changes (increasing or decreasing) subsequent to the transmission of the same will not be taken into account, even for promotions that may occur subsequently.

For all Customers who request it, the electronic invoice issued by Fei Fan Srl will be made available on the Site in the Customer's Reserved Area, as well as in a reserved area of ​​the Revenue Agency website; Fei Fan Srl will provide instructions for accessing the reserved area of ​​the Revenue Agency website. Starting from 1 January 2019, Fei Fan Srl issues the electronic invoice to the Customer via the Exchange System made available by the Revenue Agency. To this end, when executing the purchase order, the Customer is required to communicate the data indicated in the previous art. 4.2.

Pursuant to art. 1 c. 3rd of Legislative Decree 5.8.2015, n. 127, the Customer acting as a consumer, without a VAT number, has the right to renounce the electronic copy of the invoice.

After issuing the invoice it will not be possible to make any changes to the data indicated in the invoice.

 

7. TERMS OF PAYMENT

7.1 Payment for the Products may be made using one of the methods listed on the Site, which will also be indicated in the phase preceding confirmation of the order by the Customer.

Payment can be made by credit cards, prepaid and rechargeable cards issued by banking institutions present in Italy with the following circuits: VISA; VISA ELECTRON; MASTER; MASTERCARD; Payment via PAYPAL is also accepted.

7.2 For payments made by credit card, the actual amount of the order will be charged when the order confirmation is sent by Fei Fan Srl

7.3 All orders, before being processed, are subjected to authenticity checks directly by the relevant credit card issuing institutions, to protect the Customer. If, for any reason, it is not possible to charge the amount due, the sales process will be automatically canceled and the sale will be resolved pursuant to art. 1456 cc The Customer will be informed via email communication.

7.4 Communications relating to payment and the data communicated by the Customer when this is made take place on special protected lines and with all the guarantees ensured by the use of the security protocols provided by the payment circuits.

 

8. DELIVERY METHODS, COSTS AND TERMS

8.1 No deliveries are made outside the borders of Italy; Vatican City, the Republic of San Marino and the Swiss Confederation are excluded from Italian territory.

The Customer can choose between the following methods of delivery of the purchased goods:

1. home delivery;
2. the delivery terms for the services referred to in the previous points 1. and 2. are those indicated respectively in the art. 11.2. and to the art. 10.1., third paragraph;
3. Shipping costs are indicated in the following articles.

 

9. SHIPPING

9.1 Home deliveries will take place to the shipping address indicated by the Customer in the order form, as confirmed in the summary email sent to him; therefore the Customer is obliged to include in the order form a shipping address located in Italian territory, as specified in article 8.1.

9.2 The shipping costs applied are those shown on the dedicated Shipping and delivery page.

The total shipping costs will be calculated during the checkout phase immediately after the Customer has entered the shipping address by selecting one of the postcodes indicated in the appropriate list.

In any case, shipping costs are expressly and separately indicated on this site, as well as in the order summary where, before the Customer sends the purchase order, the total delivery costs due and any other additional costs will be indicated. This amount will finally be reported in the order confirmation email and in the shipping confirmation email: compared to this amount indicated, nothing more is due by the Customer

9.3 The delivery obligation is considered fulfilled by transferring material availability or control of the Products to the Customer. The risk of loss or damage to the Products for reasons not attributable to Fei Fan Srl will be transferred to the Customer when the Customer or a third party designated by him and other than the carrier physically comes into possession of the Products.

9.4 In case of non-delivery due to the absence of the recipient at the address specified in the order form, after two unsuccessful delivery attempts, the package will go into "stock"; in the event that the Customer expressly refuses to take delivery of the purchased Product(s), the package will automatically go into storage. In the event of failure to collect the Product/s within seven working days from the day following the day on which the courier left the notice of passage or from the day on which the Customer refused to take delivery of the Product/s , or in case of non-delivery due to incorrect address, the Sales Contract will be considered terminated pursuant to art. 1456 cc The Customer will be entitled to obtain a refund equal to the purchase price of the Product(s) paid by the Customer, including shipping costs, minus the costs incurred by Fei Fan Srl for unsuccessful delivery and the return, as well as for storage, the latter quantified at a flat rate of Euro 10.00. The total amount thus determined will be communicated by Fei Fan Srl to the Customer.

 

10. COMMON PROVISIONS

10.1 The Customer acknowledges that the collection of the Product is his precise obligation deriving from the Sales Contract.

10.2 Orders will be processed as soon as they are received. Fei Fan Srl undertakes to deliver the products within 5 working days following receipt of the order confirmation email and in any case no later than 30 days from the date of conclusion of the Sales Contract, except for any delays due to extraordinary events and forces majeure for which Fei Fan Srl cannot be held responsible (by way of example, but not limited to, health emergencies, etc. and except as provided for in art. 10.1, third paragraph. The delivery terms will be indicated during the purchase process as well as in the order summary sheet, before the Customer transmits the order; the delivery terms start from the date of transmission of the order, unless otherwise specified.
In the case of Multiple Orders, all Products included in the Multiple Order will be delivered simultaneously; in this case the delivery term will be the longest of the delivery terms for each Product indicated in the relevant information sheet and during the purchase process, before the Customer transmits the order. The delivery term will also be indicated in the order confirmation email that Fei Fan Srl will send to the Customer. In the event of failure to indicate the delivery term, it will in any case take place within thirty days from the date of conclusion of the Sales Contract.

10.3 In case of failure or delay in delivery with respect to the delivery terms indicated during the purchase process and in the order confirmation email, the Customer, pursuant to art. 61, paragraph 3 of the Consumer Code, invites Fei Fan Srl to make the delivery within an additional period appropriate to the circumstances. If this additional period expires without the Products having been delivered, the Customer is entitled to terminate the Sales Contract, without prejudice to the right to compensation for damages. The Customer is not burdened by the burden of granting Fei Fan Srl the additional term pursuant to art. 61, 3rd paragraph of the Consumer Code where one of the hypotheses listed in the art. 61 paragraph 4 of the Consumer Code.; in such cases the Customer, if he does not receive the Products within the delivery deadline indicated during the purchase process and in the order confirmation email, is entitled to immediately terminate the contract, without prejudice to the right to compensation for damages. The indication of the additional term and the communication of termination of the Sales Contract pursuant to art. 61, 3rd paragraph of the Consumer Code or termination of the Sales Contract in the cases provided for in the art. 61, paragraph 4 of the Consumer Code, must be communicated by the Customer to Fei Fan Srl at the e-mail address feifansrl.2023@gmail.com.

In the event of termination of the Sales Contract provided for in this paragraph, the Customer will be entitled to obtain a refund equal to the purchase price of the Product(s), in addition to shipping costs, without undue delay. The refund will take place no later than 14 working days from the date on which Fei Fan Srl received the communication of termination of the Sales Contract from the Customer.

10.4 Those who have not collected the shipment more than twice cannot make purchases on the Site, regardless of the delivery or payment method chosen. In the event that such parties place orders in violation of this provision, the Sales Contract may be considered legally terminated pursuant to and for the purposes of art. 1456 cc The termination of the Sales Contract will be communicated to the Customer via e-mail.

 

11. RESPONSIBILITY

11.1 Fei Fan Srl cannot be held responsible for the failure to execute the order within the expected timescales, if this is due to force majeure or unforeseeable circumstances, or due to disruptions of the Internet network.

11.2 Fei Fan Srl will also not be responsible for damages deriving from losses and costs suffered by the Customer due to failure to execute the Sales Contract due to causes not attributable to Fei Fan Srl and the Customer and unless they depend on acts or omissions of Fei Fan Srl ; in such cases the Customer will only be entitled to a full refund of the price paid and any additional charges incurred.

11.3 Fei Fan Srl cannot be held responsible for the information, data and any technical or other inaccuracies that may be contained in the Site, which are not attributable to it.

11.4 Fei Fan Srl assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards, checks and other means of payment, upon payment of the purchased Products, if it demonstrates that it has adopted all possible precautions based on the best science and experience of the moment and on the basis of ordinary diligence.

12. RIGHT OF WITHDRAWAL

12.1 Pursuant to articles. 52 et seq. of the Consumer Code, the Customer has the right to withdraw from the Product Sales Contract without having to incur costs other than the direct costs of returning the goods, as provided for in this section and without having to provide any reason, within fourteen calendar days (“ Withdrawal Period ”). The Withdrawal Period expires after 14 calendar days:

• in the case of an order relating to a single Product or multiple Products with a single delivery, from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the Products;

The right of withdrawal referred to in this article is excluded in relation to the Sales Contract concerning sealed goods which do not lend themselves to being returned for hygienic reasons or related to health protection, which risk deteriorating or expiring rapidly and have been opened after delivery.

12.2 To exercise the right of withdrawal, the Customer must inform Fei Fan Srl via e-mail: feifansrl.2023@gmail.com, before the expiry of the Withdrawal Period, of his decision to withdraw. To this end, the Customer can use the form provided for in Annex I part B of Legislative Decree 21-2-2014 n. 21 available at the following link or make use of communication with similar content to be sent to Fei Fan Srl, at the addresses indicated in this paragraph. In the event that the Customer exercises the right of withdrawal, he must indicate the order number, the Product(s) for which he intends to exercise the right of withdrawal and his address.

12.3 The Customer has exercised his right of withdrawal within the Withdrawal Period if the withdrawal declaration is sent by the Customer before the expiry of the Withdrawal Period. Since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period lies with the Customer, it is in the Customer's interest to make use of a durable medium when communicating his withdrawal to Fei Fan Srl.

12.4 The Product, appropriately packaged and protected, must be shipped to the Somamriva Perno warehouse, Località Galli 5/A, 12040 Sommariva Perno (CN) without undue delay and in any case within 14 calendar days from the date on which the Customer has communicated to Fei Fan Srl his decision to withdraw. The deadline is met if the Customer ships the Product before the 14 day period expires.

12.5 The Customer is solely responsible for the decrease in the value of the goods resulting from handling the Product other than that necessary to establish the nature, characteristics and functioning of the Product. The Customer must return the Product to Fei Fan Srl using a carrier of his choice.

12.6 The costs of returning the Product are borne by the Customer. If the Customer withdraws from the contract, Fei Fan Srl will grant a refund equal to the purchase price of the Product(s), in addition to shipping costs, without undue delay and in any case no later than 14 calendar days from the day on which Fei Fan Srl has been informed of the Customer's decision to withdraw from the contract. Where applicable and explicitly indicated during the purchase process, the Customer is responsible for customs duties and charges, which will not be refunded in the event of exercising the right of withdrawal. According to the provisions of the art. 56, 3rd paragraph of the Consumer Code, Fei Fan Srl may suspend the reimbursement until receipt of the Products or until the Customer demonstrates that they have shipped the Products.

12.7 The refund by Fei Fan Srl will take place through a transaction cancellation procedure using the same payment method chosen by the Customer at the time of the order, with the exception of those payment methods indicated in the phase prior to order confirmation, for to whom this return method is not applicable. In such cases, the Customer must promptly communicate in writing (preferably in the same notice of withdrawal) the bank details to which Fei Fan Srl will make the payment of the refund. If the recipient of the Products indicated in the order form is different from the person who paid the price, the refund will be made by Fei Fan Srl in favor of the latter.

12.8 The withdrawal will not be effective if the same has not been exercised in accordance with the provisions of the applicable legislation and, in particular, in the event that the Product is not intact in all its parts and/or accompanied by its accessories and/or elements which constitute an integral part of it; in such cases the Customer will not be entitled to a refund of the amount paid for the Product. Fei Fan Srl will notify the Customer via email within seven working days of receiving the Product, rejecting the withdrawal request. The Product, if it has already reached Fei Fan Srl, will remain at the Customer's disposal for collection which must take place at the expense and under the responsibility of the Customer himself.

In the event that the Product for which the withdrawal was exercised has suffered a decrease in value resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the Product, the refund amount will be reduced of an amount equal to this decrease in value. Fei Fan Srl will communicate the circumstance and the consequent decreased refund amount to the Customer by e-mail, within seven working days of receipt of the Product, indicating the methods for payment of the amount due due to the decrease in value of the Product. Product.

 

13. LEGAL GUARANTEE OF CONFORMITY

13.1 All Products sold on the Site are covered by the legal guarantee of conformity provided for by the articles. 128-135 of the Consumer Code (“Legal Guarantee”).

In case of receipt of Products that do not comply with the Sales Contract, pursuant to the articles. 129 et seq. of the Consumer Code, the Customer loses all rights if he does not report the lack of conformity to Fei Fan Srl within two months from the date on which the defect was discovered. The report is not necessary if the seller has recognized the existence of the defect or has hidden it.

13.2 In any case, unless proven otherwise, it is presumed that the defects of conformity which appear within six months of delivery of the Product(s) already existed on that date, unless this hypothesis is incompatible with the nature of the Product or with the nature of the lack of conformity.

13.3 In the event of a lack of conformity, the Customer may request, alternatively and without charge, under the conditions indicated below, the repair or replacement of the Product, or a price reduction or termination of the Sales Contract, unless the request is not objectively impossible to satisfy or is excessively burdensome for Fei Fan Srl pursuant to art. 130, paragraph 4 of the Consumer Code.

13.4 The request must be sent in written form, by registered letter with return receipt or e-mail to feifansrl.2023@gmail.com, to Fei Fan Srl, which will indicate its willingness to process the request, or the reasons that prevent them from doing so, within seven working days of receipt. In the same communication, where the Customer's request has been accepted, Fei Fan Srl must indicate the methods of shipping or returning the Product(s) as well as the deadline expected for the return or replacement of the defective goods.

13.5 If repair and replacement are impossible or excessively burdensome, or Fei Fan Srl has not repaired or replaced the Product(s) within the deadline referred to in the previous point or, finally, the replacement or repair previously carried out have caused significant inconvenience to the Customer, the latter may request, at his/her choice, an appropriate price reduction or termination of the Sales Contract. In this case, the Customer must send their request to Fei Fan Srl, which will indicate its willingness to process it, or the reasons that prevent it from doing so, within seven working days of receipt.

13.6 In the same communication, where the Customer's request has been accepted, Fei Fan Srl must indicate the proposed price reduction or the methods for returning the defective Product(s). In such cases it will be the Customer's responsibility to indicate the methods for crediting the sums previously paid to Fei Fan Srl

 

14. CUSTOMER SERVICE AND COMPLAINTS

14.1 It is possible to request information, send communications, request assistance or forward complaints by contacting Fei Fan Srl at the Customer Service address in Località Galli 5/A, 12040 Sommariva Perno (CN) or via the Site by accessing the “Contacts” section.

15. APPLICABLE LAW AND JURISDICTION

15.1 The Sales Contract concluded on the Site is governed by Italian law.

15.2 For any dispute that may arise in relation to the application, interpretation and execution of these General Conditions of Sale, the judge of the place of residence or elective domicile of the Customer will be competent.